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Educate partners on the use of the extranet, manage availability on site
Assist in activation of listings (outbound and inbound calls, tickets) Process sign-ups so that there is zero backlog
Handle support tickets & calls from Partners and Market Management team with the highest integrity and quality
Optimize content to maximize conversion
Prepare reports as necessary
Participate in market and competition research (if required)
Assist in resolving issues related to “key accounts” and connectivity relating to transactions, allotment, notification, cancellations, etc
Share and seek out best practices and knowledge
Accountable for meeting individual KPIs and team goals and following procedures
Promoting supplier self-service support and maintenance
Increase operational efficiencies and revenue within the team, and improve inter department workflows
Improve Net Promoter scores/ Satisfaction Scores from accommodation partners
What you’ll Need to Succeed:
Adaptable to new technologies, quick learner
Excellent written and verbal communication skills along with a strong ability to convince
Autonomous and result driven (history of achieving ambitious targets)
Navigates well in ambiguous work environments (minimal structure or formalized processes)
Energetic and driven personality
Adapts well to and is energized by change
Must be operationally orientated
Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business
Excellent fluency in English & Korean.
Basic computer and MS Excel skill
Bachelor or equivalent degree required
Meeting or exceeding expectations in the last performance review including Agent Behaviour KPIs
Must not be a part of any PIP with consistent performance in the last 6 months
Must not have been served with any formal disciplinary actions in the last 12 months.
It’s Great if you have:
Bachelor or equivalent degree required
At least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to apply
Agoda is transforming travel for millions of customers across the globe.
Headquartered in Asia, Agoda is one of the worlds largest online travel platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG), Agoda has a network of over 2,900,000 properties worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers.
Agoda employs over 7,000 professionals from 90 nationalities in locations around the globe. In every department from engineering to customer experience we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter.
At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.
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