Administrator – Dubai, United Arab Emirates


Duties & Responsibilities:

Handle customer inquiries, prepare quotations, and assist in the customer relationship management process.

Place and book service orders, ensuring timely and accurate service delivery.

Prepare and manage customer contracts, ensuring compliance and accuracy.

Address and resolve customer complaints professionally and efficiently.

Prepare customer invoices and submit them to the accounts department for processing.

Handle cash payments from customers and submit them to the accounts department for reconciliation.

Conduct monthly checks on customer receivables and assist the finance team in payment collection.

Create and maintain new customer accounts in Microsoft NAV (Navision) software.

Coordinate with the inventory controller to check and update inventory records.

Generate daily and monthly reports on sales and fish mortality, providing insights to the line manager and finance team.

Create transfer orders for maintenance items and coordinate with the store and inventory teams for receipt and allocation.

Provide support to the store team when needed.

Collaborate with accounts and product teams to facilitate new vendor/product code creation.

Manage and schedule team members, ensuring efficient coverage and workflow.

Arrange permits as needed for projects and maintenance activities.

Monitor team members’ daily service attendance and performance.

Track departmental expenses and ensure budget compliance.

Collect, review, and submit team members’ invoices and receipts to the line manager for approval and reimbursement.

Maintain accurate staff leave records and submit them to the HR department.


High School certificate or higher education.

Strong planning and time management skills.

Supervisory skills to effectively manage a team.

Ability to multitask and prioritize tasks efficiently.

Excellent oral and written communication skills.

Willingness to learn new skills and adapt to changing requirements.

Proactive and self-motivated with a high level of initiative.

Punctuality and professionalism in all interactions.

Strong organizational and detail-oriented approach.

Knowledge of Microsoft NAV (Navision) or similar software.

Flexibility to accommodate varying workdays and shifts.


Integrity Maintain honesty and ethical conduct in all actions.

Dependability Be reliable, responsible, and consistent in performance.

Initiative Demonstrate a willingness to take on responsibilities and address challenges.

Stress Tolerance Handle criticism and stressful situations with composure.

Persistence Show determination in overcoming obstacles.


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