We’re searching for a highly experienced and multidisciplinary COO/Managing Director. The ideal candidate should have run or have held a senior position at an architects consulting firm for not less than 10 years, with a total experience of at least 20 years. This position requires a deep understanding of the design/building and construction from an architect aspect.
The candidate must have a deep understanding of the UAE regulations and processes
Strategic Planning & Development
Work closely with the Founders to develop and accomplish goals and strategic plans established by Head of Departments (HODs).
Identify opportunities for new value creation.
Provide direction to a service organization that mirrors the company’s adopted mission and core values.
Remain knowledgeable of market and industry trends, competitors, and all aspects of the market.
Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of The Company.
Build and maintain a departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs.
Responsible for the measurement and effectiveness of all processes internal and external.
Provide timely, accurate, and complete reports on the operating condition of the company.
Establish key performance indicators for the management of the operations group.
Participate in formulating and administering company policies and lead in their enforcement.
Customer Relationship Management
Oversee all customer-facing positions (customer care, and professional services) as well as quality assurance, software development activities, and product management.
Drive our operating capabilities to surpass customer satisfaction, retention, and company goals.
Build positive and lasting relationships between the company and its customers.
Represent us at various community activities; Meet and network regularly with business leaders in the community.
Represent the company with clients, investors, and business partners.
Financial/ Business Planning & Budgeting
Work with Founders and HODs on budgeting, forecasting and resource allocation programs.
Partner with the Senior Finance Manager to achieve favorable financial results with respect to sales, profitability, cash flow, mergers and acquisitions, systems, reporting, and controls.
People and process management
Provide management to staff and leadership to the organization that aligns with the Company business plan and overall strategic vision.
Motivate, mentor, and lead a high-performance management team.
Establish compensation, training, and short and long-term goals for the operations groups.
Oversee the HR function, including recruitment, staff contracts, benefits, and compensation.
Oversee the development of systems that monitor and evaluate team performance creating development plans which grow the organization’s core capabilities.
Oversee the quality control of services as well as employee productivity.
Infrastructure and systems development
Lead all aspects of office management and ensure good working conditions for staff in conjunction with the Head of Finance and Resources.
Ensure that the company invests appropriately in growing both the infrastructure (IT, networks, software) and systems (Financing, Billing, Project Management) to meet the growth demands of the business.
Lead the continuous improvement of all internal systems to meet the demands of a growing business.
Founded in 2012, Dawaam was formed as a regional firm with expertise specializing in headhunting services and staffing solutions. Our aim is to help find the perfect candidate and specialist to fit a companys needs and requirements in the GCC and Middle East.
We are passionate about matching the right employer with the right employee combining our strong, expert understanding of the GCC and Middle East job market. We have dedicated and experienced recruiters from different career fields which allows us to have a thorough understanding of the clients requirements. The diversity within the group results in a high percentage of successful placements and a large network of client companies.