Need oversee the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.
Ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs.
Need to check the flower decorations in the rooms and public areas are always maintained as per the required standards.
Ensure the up keeping of all the front of the house, including the hotel entrance.
Keeping of all the designated back of the house areas.
Need check regularly the night shift for cleaning.
To ensure appropriate stock level for the smooth run of the Housekeeping and Laundry operations and to approve requisitions accordingly.
Need to ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.
To monitor cost control and to suggest saving programs.
Ensure all linen and uniform management and handling procedures are respected.
To supervise and control Lost and Found, maintain records and mail packages to clients.
Need to aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.
Make regular room and public area inspections with the Engineering Department on deviation from standard set-ups and maintenance. To follow up on the Out of Order and Out of service rooms.
Need to review the Night Audit reports related to the Housekeeping.
To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
Nee to performance targets for all associates and constantly monitor and increase staff productivity.
To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
Keep strict control of room keys and section keys.
Need to implement and follow up daily check lists.
To prepare forecasts and statistics.
Respect schedules, terms and deadlines as agreed with the Management.
Minimum 5 to 10 years of experience in 5 Star or branded hotels & apartments.
Bachelor Degree in hospitality
Strong interpersonal and problem-solving abilities and the ability to lead by example
Dynamic, energetic, creative and thrives under pressure
Working knowledge of Outlook, Word and Excel
We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.