Key Duties And Responsibilities
A commitment to a sense of urgency, immediacy, and total responsiveness.
Anticipate guest needs and address them in a refreshing, respectful and polite manner.
Demonstrate a willingness to “go the extra mile” to exceed guest expectations.
All reservations are processed accurately and efficiently.
All relevant details are recorded accurately e.g., payment details.
Confidentiality of information is always maintained.
Ensure to remain aware at all times of what packages are on offer and which tiers to sell at and communicate specials and promotions to guests.
To utilize “preferences”, “traces “and comments to ensure that the relevant departments are kept updated with regards to any preferences made by guests e.g. transport, wine, cots, allergenic pillows etc.
To ensure that all relevant administration is kept updated at all times.