To supervise Butler Supervisors and Butlers on duty
To maintain the quality and consistency of standard and to train the Butlers on improvement areas
To concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline
To increase guest interaction and to drive the Trust you score of the property.
To assist the Butlers in achieving the KPI of the department.
To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival.
To push all Butlers to compile and record guest preferences, like and dislikes, and to track it in preference sheet.
To ensure through effective supervision that all services offered are always available, and provide alternatives
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Responsible for promoting hotel facilities, services and product to the targeted guest group
To assist Butlers to resolve any issues.
To meet and welcome most of the guests personally
To interact with guests as much as possible, to ascertain preferences, dislikes and overall experiences at Sofitel Dubai The Palm.
To regularly inspect the quality of service provided by all Butlers, and to ensure that all services are delivered according to standard
To share with Butlers any complaints, guests comments and problems.
To take appropriate action to resolve guests complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry)
To assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and respond service to the guests.
To maintain appropriate knowledge about local area, events happening in Dubai & around the world
To supervise butler pantries.
To check on the in room dining, reception & concierge the stock flow.
To assist Head Butler for Operating Equipment inventory
Check Butler’s grooming in accordance with hotel standard.
Work closely with Housekeeping to ensure correct room status at all times.
To handle any DND room within 24 hours.
Log security incidents and accidents in accordance with hotel policies and procedures.
To support the implementation of Sofitel core values
A memorable experience of warm and welcoming luxury awaits your arrival at Hotel Chadstone Melbourne MGallery. Every detail will catch your eye and inspire your mind.
Positioned on the doorstep of Australias leading lifestyle destination Chadstone world-class dining, shopping, entertainment and experiences are at your disposal.
Our expert concierge is on hand to curate a stay experience that balances your desire for relaxation and exploration.