Key Roles & Responsibilities
Ensures all the residents receive prompt and courteous service.
Informs Senior Butlers of matters concerning to butler operations, including upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipment’s, perishables, stationary, etc.
Checks the expiry dates of all perishables and practices optimum usage of recourses.
Maintain the minibar stocks
Liaises with Culinary and Guest Relations team and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
Ensures that consumption of resident supply is under control
Delivers the Raffles touch by exceeding the resident’s expectations and providing proactive personalized service.
Practices up-selling of the hotel products and facilities.
Ensure that repeat residents are met and greeted regularly and the profiles are updated.
Attends daily briefing and notes all information about the residents and functions in the hotel
Fully aware of Raffles Hotels & Resorts standard and Adhere to the core values of Raffles Dubai
Fully understands the difference of guest levels (VIP)
Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.
Ensures all communication is carried clearly amongst the team Guest Relations Manager / Butler Supervisor
Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required
Fully understands the difference of room categories.
Performs related duties and special projects assigned.
Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed about the same.
Reports any lost found to the supervisor and the HK coordinator immediately and deposits the same within half an hour in the HK office.
Maintains all reports and records as per the directives of the Senior Butler / Head Butler and respects the deadlines
Offers various facilities and services in order to enable residents to enjoy their stay to the fullest
Work closely with housekeeping team in maintaining the guest room and ensure all rooms / suites are tidied up after residents leave their room.
Perform all duties with discretion, professionalism and a pleasant demeanor
Perform such functions as to include but not be limited to:
Liaise with the Concierge, Raffles Club, and Guest Relations team in preparing a detailed stay of the guest, such as restaurant reservation wake up calls, trip information, and transportation arrangement. Etc.
Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.
Greeting Guest and showing them to their rooms, offering refreshments, and taking care of them throughout their stay
Provide balcony dinners and creates secret spaces for guests privacy and romance by thoughtful and caring service
Recommend and arrange amenities for guests
Provide a fond farewell for each guest.
Liaise with the Guest relations team with special set up and ensuring an enchanting stay of guest celebrating occasions at Raffles
Occupational Health and Safety Responsibilities
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements
Prepare requisitions for amenities on a timely basis and to ensure Amenities are placed prior guests arrival
Good English language verbal and written communication skills
Good level of engagement with residents
Ability to work cohesively with co-workers and managers as part of a team
Ability to be attentive to guest needs, remaining calm and courteous at all times
Ability to promote positive relations with hotel residents and patrons
Ability to exercise good judgment with difficult guests
Understanding and ability to work in a multi-cultural environment
Degree from School for Tourism & Hotel Management
Minimum two year’s experience as a butler.
Raffles is an oasis for the well-travelled, and the home of emotional luxury.
With a history dating back to 1887, when Raffles Singapore opened its grand colonial doors for the first time, Raffles Hotels & Resorts, part of Accor Group, is an award-winning, international brand.
A global portfolio of fourteen landmark properties, and part of ALL – the Accor Live Limitless Lifestyle Loyalty Program, all properties embodies the spirit and elegant aesthetic of the brand. From secluded resorts to city hotels, the iconic Raffles experience is found in Singapore, Cambodia, China, Indonesia, Philippines, UAE, Saudi Arabia, The Seychelles, Turkey, Poland and France.
Every hotel and resort in the Raffles family has a unique personality. Each has a story to tell and a distinct sense of place. What unites them, and makes them indefinably and sublimely Raffles, is their proud dedication to the legendary Raffles tradition of delivering thoughtful, personal and discreet service.
Every employee wears a pin bearing the Travellers Palm because it is the symbol of the oasis. Travellers of old would drink the water stored in the base of its cup-like leaves, and use its East-West orientation as an informal compass. It is a reminder that the spirit of hospitality and sanctuary is alive and well at every Raffles hotel and resort.