Client Relations Offier Job In Dubai

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Main responsibilities:

Notifying clients or professional partners of upcoming renewal dates in line with organizational timeframes and guidelines

Issuing quotes and providing license renewal information to clients and professional partners

Monitoring and updating the CRM system regularly when managing a portfolio of work

Accurately analyzing the content of all documentation such as passports, application forms and resolutions

Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees

Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained

Operating closely with sales, finance, and operations departments

Performing other job-related duties as assigned by Management

Requirements

Full English proficiency is required

Additional spoken languages are a plus

Intermediate computer literacy is required e.g., MS Office

Excellent customer service skills with the ability to communicate effectively on phone calls and during sporadic face-to-face interactions

Strong attention to details

Industry knowledge relating to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory

Customer Service and Client Relationship Management experience is advantageous

Benefits

International team (over 50 nationalities)

24 annual leave days

Annual flight home

Life insurance plan

Medical insurance plan (with the option to upgrade at your own cost)

Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)

Invitations to participate in various company functions, staff events, and department team building events

Opportunities to learn, develop and grow with the organization

Being part of a motivated team and Moving-Forward-Company-Culture

IFZA Dubai offers Free Zone Licenses based on an assortment of scalable business set-up solutions, covering thousands of Professional, Commercial & Industrial business activities.
IFZAs dedicated team can help you expand your operations to the UAE and join the worlds most successful international companies.
IFZA Dubai offers a spectrum of flexible business set-up solutions that can optimize the benefits of the UAEs strategic location, world-class infrastructure and business- and tax-friendly environment.
Operating hand in hand with over 400 local and international Company Formation Specialists, IFZA Dubai provides competitive packages, efficient service and up-to-date knowledge on r

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