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Your Responsibilities
As the most senior member of the organization, you will manage the entire sales, practice (delivery) and support teams that are made of different nationalities and spread across various cities and countries.
You will oversee the sales organization and guide them to build strong pipeline that supports the accelerated growth business plan. You will also oversee the practice team that’s responsible for client engagements and ensure the projects are delivered with highest quality and provide elevated customer experience.
You will implement standards and drive adoption within the delivery team to achieve delivery excellence. You will also nurture a culture within the team to constantly evaluate the maturity levels of delivery excellence and keep improvising.
Your Qualifications
Mentor and nurture a best-in-class sales and technical project delivery team
Identify right talent and grow the territory sales team and practice delivery team that will work towards achieving the accelerated growth plan
Oversee client projects with the help of PMO and ensure the projects are delivered as per the agreed scope and allocated budgets
Act a Leader for Client Success for large sized projects and ensure customer retention and help the sales team to grow the account YoY
Manage existing Managed Support Services (MSS) team. Upgrade the current MSS operations to a best-in-class by implementing standards and expand the operations across multiple locations to provide multi-lingual and 24×7 coverage
Support Sales team, with the help of delivery teams, on pursuits by designing solutions and creating accurate effort estimates
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Apply Now
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