Club Lounge Agent job at Sofitel Abu Dhabi Corniche

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Register and room all Sofitel Club guest arrivals according to established procedures

Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system.

Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements.

Maintains cashier float and ensure accurate daily report of all money received.

Attend to guest’s complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist.

Offer secretarial duties for guests such as faxing, posting, copying, scanning etc.

Set up for Breakfast, High-Tea & Happy Hour & ensure timely replenishment of amenities.

Forecast weekly stock intake on food and beverage in the lounge.

Your experience and skills include:

Minimum 1 – 2 years’ relevant experience in customer service/guest relations.

Post-Secondary school education or Diploma from School for Tourism & Hotel Management.

Good level of engagement with guests.

Ability to work cohesively as a team with a multi-cultural workforce

Excellent written and verbal English communication skills.