Club Millesime Supervisor Job In Dubai

Key Roles & Responsibilities

Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure

Manage and supervise the lounge during operating hours

Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour

Meet and greet all guests personally

Oversee maintenance of efficient repeat guest history system

Promote Inter-Hotel sales and in-house facilities

Perform such functions to include but not be limited to:

Prepare Sofitel Club guest welcome letters

Monitor guest comment cards and feedback

Attend to special requests by guests

Handle guest complaints and refer them as necessary, follow up on corrective action

Compile, analyze and control Sofitel Club costs and inventory

Prepare requisitions for amenities on a timely basis

Ensuring and maintain entire range of services offered for the Sofitel Club Lounge

Appraise appearance, discipline and efficiency of all staff under direct supervision

Organize and conduct regular meeting for Sofitel Club staff to facilitate smooth operations

Prepare efficient work and vacation schedule for Sofitel Club staff, taking into consideration project occupancy and forecasts and any large group movements

Performs related duties and special projects assigned

Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:

Plan for future staffing needs and recruit in line with company guidelines

Prepare detailed induction programmes for new staff

Analyse training needs of Front Office staff and develop training programmes

Conduct probation and formal performance appraisals

Coach, counsel, discipline staff and provide constructive feedback to staff

Work with Superior in the preparation and management of department’s budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget

Adhere to OH&S policies and procedures and ensure your direct reports do the same

PERSONAL ATTRIBUTES

Good level of engagement with guests

Ability to work cohesively as a team with a multi-cultural workforce

Excellent communication skills

High level of integrity, enthusiasm, dedication, support for continuous improvement Good knowledge of Front Office and F&B Operations