Job Description
Ensures smooth inter-departmental communication channel to get messages/ information clearly received or disseminated
Attends daily line-ups and communicate daily challenges with the rest of the team.
Prepares the Group Materialization/Cancellation Report on a monthly basis.
Operations:
Ensures that all phone calls within the department are attended and positively engages clients requirements.
Maintains pleasant attitude throughout every customer contact
Works side by side with Sales & Marketing, Reservations and Revenue and Front Office to make sure that group bookings and requests are met.
Assist in preparation of Corporate Agreements and group contracts.
Assist in update and uploading production and contracts in ASA.
Ensures that Sales & Marketing Department is updated with client enquiries and requests.
Administration:
Maintains clear and easy to find reference/ filing systems.
Ensures all correspondences are standardized and high quality.
Takes full responsibility on updates of sales managers company details as provided.
Provides weekly, monthly and annual reports if required.
Handles confidential documents, including accurate personnel file status of the department’s employees, with strictest confidence.
Assists on travel preparations and scheduling for Sales and Marketing Department.
Maintains the departmental bulletin board.
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
Ensure proper care of all equipment and furniture entrusted for Heartists use.
Be well-familiar with the hotel’s policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel’s emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
Respects and ensures respect of the hotel’s commitments to the “Environment Charter” of Planet 21 program (saving energy, recycling, sorting waste etc).
Understands and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
Does not disclose any financial information or any other information of the Accor Hotels.
Qualifications
Strong English & administration skills.
Good Interpersonal skills
Good communication skills.
Adagio is the global leader in sell side programmatic connections optimization technologies. Our platform leverages existing connections and creates new ones seamlessly, between worlds leading publishers, monetization platforms and sell-side platforms.
Our smart algorithms and fast infrastructure tackle challenges like viewability targeting, bid shading, SPO and timeouts, to unleash the value of each impression and deliver incremental revenue, on every connection, at global scale.
Our console streamlines integrations, rules, traffic shaping, contracts and billing management, while providing revenue monitoring, troubleshooting, AB Testing and benchmarks, to maximize operational efficiency, on any number of connections.
Interested in case studies on some of the 100s of thousand connections we already optimize? Find out more on adagio.io.
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