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Job Details
Responsibility
Prepare a plan to call the customers in coordination with
the collection team leader
Check the customers who do not pay their due payments.
Review the customers list and make priorities for calling.
them based on the team leader instructions.
Review the customer’s account and information and
prepare notes or questions if available.
Call the customers based on priorities and instructions.
Contact the customer through other channels of remote.
communications by processing requests and making.
outbound calls to customers if necessary
Negotiate with the customer and inform him by the due
amounts, deadline of payment and the way of payment
Negotiate agreements and settlements within established
guidelines
Update customer information, tracks and documents into
customer interface system after each call
Record the results of the call regarding the payments or
deferring it
Compare the percentage of performed calls with the
planned ones.
Discuss the main issues with the team leader.
Ensure a conducive environment for the dissemination.
and exchange of information within the team and between
the team and units
Provide feedback to the team leader and the collection.
manager with the information on customers if required.
Company Description
Sundus is a leading Recruitment and Outsourcing company in UAE, with a market presence since 1998. Sundus is a 100% Emirati Owned and managed company and is supported by a highly diversified international team with extensive experience in Human Resource Management. Sundus is a fully compliant business holding licensed On Demand Labor Supply (ODLS) and Executive Search and Manpower Supply services in the Emirates of Abu Dhabi and Dubai, which gives us a pan UAE outreach. Additionally, Sundus is a certified body to the International organization for Standardization, ISO:9001:2015, ISO:45001:2018 , which has enabled us to have an integrated Quality, Health, Safety and Environment Management (QHSE).
Sundus is an Arabic word that denotes fine silk brocade. It epitomises purity and transparency which is in harmony with our core values, outlined in our vision.
Sundus provides its services to various vertical sectors including Aerospace and Aviation, Alternate Energy, Banking, Call Center, Construction, Telecommunication, Education, Healthcare, Engineering, Hospitality, IT, Oil & Gas, Transport, Ports and Retail.