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WHAT YOU WILL NEED TO SUCCEED
Minimum 3 years’ experience in Concierge Reception function
School Completion + at least 1-year additional certificate course/ diploma. (E.g. Secretarial Course/ Diploma in Business Administration).
· Ensure that all areas are always organized and clean and any requirement for further cleaning is reported to Operations.
· Responsible for their station and of that area’s procedures and standards in line with the company’s approved policies and guidelines in its daily operation.
· Screens individuals who come through main lobby ensuring that only residents, tenants and their authorized guests are permitted access to residence or corporate office floors.
· Assist residents, tenants and their authorized guests in requests for information, provide directions and escalate service requests to the correct management channel for action.
· Ensure that all major issues of customers are resolved in a timely manner, by coordinating with other departments as required.
· Ensure Service request are raised on behalf of the Tenants/Owners.
· Follow up on all technical issues raised by residents and ensure each tech issue is closed in timely manner.
· Adhere to the applicable company policies and procedure.
Put Customer First
Drive for Results
Learning
Resilience
Adaptability
Founded in 1997, Emaar is the developer of elegantly designed and exceptionally built property, malls, and hospitality projects across the world. We create homes, offices, retail centres, hotels, and leisure destinations that add to the quality of life. Our single-minded purpose is to ensure that we deliver our projects to the highest standards and provide superior customer service across the customer journey. Today, our projects add tremendous value to the local economy and create thousands of jobs. We have taken our successful development model to high-growth international markets, where we develop world-class projects that underline our competencies and commitment to quality.anagement services.