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Job Details
Position Requirements
High school diploma or GED required
At least 3 years of experience in customer service roles
Experience in a customer support position preferred
Strong problem solving and analytical skills
Ability to work independently and as part of a team
Outstanding communication and interpersonal skills
Solid work ethic and ability to remain friendly and professional under pressure
Basic knowledge of computer programs such as Microsoft Office and CRM software
Responsibilities
Provide excellent customer service to customers both over the phone and in person
Respond to customer inquiries and solve any issues that they may have
Assist customers with filing insurance claims
Utilize customer service metrics to track achievement and customer satisfaction
Keep detailed records of customer interactions and billing information
Guide customers through the acquisition and renewal of insurance policies
Maintain knowledge of all products and services offered by IIQAF
Company Description
The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.
The IIQAF Group of Companies is committed to providing the highest quality services to its customers. In the hospitality sector, the company offers a wide range of services, from hotel and restaurant management to event planning and catering. In the information technology sector, the company provides software development, web design, and IT consulting services. In the tourism sector, the company offers travel and tour packages, as well as destination management services. In the insurance sector, the company provides a variety of insurance products, including life, health, and property insurance. Finally, in the health care sector, the company provides medical services, including primary care, specialty care, and home health care.
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