Customer Experience Specialist job at Agoda

You will deliver excellent customer service and manage the needs of our customers (guests and airline partners) through our communication channels (phone, email, and chat)

Professionally handle high volume of inquiries from clients and customers

You will be accountable for meeting individual (KPIs) and team goals

Understand and deliver business strategies and improve customer services through the execution of self-service

Continuously identify work process improvements

Communicate to Team Leaders and (or) Manager

Perform office-based administrative duties whenever required

Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times

Take ownership of issues and concerns of customers and airline partners, including operational issues, pricing / ticketing/exchange queries etc

What you’ll Need to Succeed:

Have an excellent command of spoken and written Korean & business level of English

Have 1 year experience in handling Flights Partners and customers.

Extensive knowledge Global Distribution Systems (GDS).

Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused

Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills

Analytical thinking and high problem-solving skills

Stress tolerance and able to work in a pressured environment

Willing to support English customers if required

Willing to work in shift rotations

Able to work on public holidays and weekends.