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Job Details
• Respond to customer inquiries promptly and professionally, over the phone, email, or in-person visits. Provide accurate information about the foundation’s services, eligibility criteria, and application processes.
• Investigate and address customer complaints, concerns, or issues, ensuring timely resolution while adhering to established guidelines, policies, and procedures.
• Guide visitors through the application process for the foundation’s programs, explaining eligibility requirements, necessary documentation, deadlines, and any additional steps involved.
• Maintain accurate records of customer interactions, inquiries, and case details using the foundation’s designated systems or databases.
• Compile reports and provide statistical data related to customer service activities, as requested by management
Company Description
Established in 1979, we are among the most respected, successful, and dynamic companies in the Middle East. We operate nearly 200 stores in 6 countries in the region, with the head office in Dubai, UAE.
Our portfolio includes some of the worlds most prestigious and well-known retail, beauty and automotive brands, including Armani, Bvlgari, Banana Republic, Gap, Harvey Nichols, Bloomingdales, Aveda, Kiehls, Ford, Ferrari and Maserati.
We have expanded our retail offering into the e-commerce space through our innovative shopping portal, Ounass.
Our portfolio extends to hospitality as well, offering irresistible experiences, with brands such as Caffé Nero, Armani Caffé and Magnolia Bakery, among others. In addition, Al Tayer Group has interests in a number of other industries in the region, including engineering, real estate and interior contracting.
We have a diversified workforce of over 8,000 people from over 100 countries who contribute to our success. We pride ourselves on recruiting the best global talent to join our team of professionals, fostering a culture of diversity.
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