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Job Details
Define the program while refining the customer journey with existing customers
Define the Customer Success program and scale up the team
Working closely with the sales and marketing team, product team, and the technology team to define and implement effective customer success strategies
Consult with customers to understand their current capabilities, use cases, and workflows
Ensure that the right metrics are being tracked to have satisfied customers all the time
Your Qualifications
Spanish Speaker
5 years’ experience in Customer Success role, preferably with background in Health technology sector or Software-as-a-Service (SaaS)
Dynamic self-starter, entrepreneur at heart: technology experience is preferred, start-up mentality a requirement
Proven record of successfully overseeing long-term relationships with stakeholders
Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners involved in the ecosystem
Excellent communication and stakeholder management skills
Company Description
Award-Winning Tech Talent Company. We help businesses make progress, build efficiency and discover new possibilities. Our goal is to support talented individuals to explore, innovate and unleash their potential.
Our success has spanned over 20 years. In that time, weve come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers that fulfil potential, faster.
Halian’s smart services, tech talent and search capability, help you to realise tomorrows potential. To discover the amazing things that are possible when you bring the right people and the right technology together.
IT, Professional Services, Resourcing Services, Managed Services, On-site Services, Remote Support and Hosting, Resource Management, and Enterprise Deployment Services
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