Duty Manager Job In Dubai

Job Details

Your day to day

We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions

Every day is different at IHG, but you’ll mostly be:

Leading the way – managing guest experiences, team performance and hotel operations

Prioritising workload and ensuring your team deliver authentic, memorable experiences

Developing your team’s skills to drive results that positively impact on hotel performance

Having authentic conversations with guests to resolve issues, queries or concerns

Being first point of contact for any critical emergency situations

What We Need From You

Minimum Diploma or equivalent, some college preferred

2 years’ front desk/guest service leader experience

Must be fluent in spoken and written English

Other languages may be preferred

Basic mathematics skills

Excellent communication, problem solving, reasoning and motivational skills

Long periods of standing in the front desk areas and occasional lifting of heavy items

Working knowledge of hotel property management systems like Opera beneficial

Willingness to work evenings and weekends

Company Description

About IHG®IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.With a family of 18 hotel brands and IHG One Rewards, one of the world’s largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel IndigoPremium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN HotelsEssentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotelsSuites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood SuitesExclusive Partners: Iberostar Beachfront ResortsInterContinental Hotels Group PLC is the Group’s holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG’s hotels and corporate offices globally.Visit us online for more about our hotels and reservations and IHG One Rewards. To download the new IHG One Rewards app, visit the Apple App or Google Play stores.

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