Customer Experience: Ensure a positive and user-friendly experience for customers on the ecommerce store. Monitor customer feedback, respond to inquiries, and resolve any issues or concerns to maintain high customer satisfaction levels.
SEO Optimization: Implement search engine optimization (SEO) strategies to improve the visibility and ranking of the ecommerce store in search engine results. Optimize website content, meta tags, and keywords to increase organic traffic.
Collaboration: Collaborate with cross-functional teams such as marketing, design, and customer support to align strategies and ensure a consistent brand experience across all touchpoints.
Competitive Analysis: Conduct competitive analysis to stay informed about market trends, competitor strategies, and customer preferences. Identify areas for improvement and propose innovative ideas to differentiate the ecommerce store from competitors.
Reporting and Performance Tracking: Generate regular reports on key performance indicators (KPIs), including sales, traffic, conversion rates, and customer engagement. Present insights and recommendations to senior management to support decision-making.
RequirementsExperience: Proven experience in ecommerce store management, online advertising, and social media management.
Ecommerce Platforms: Proficiency in managing and operating ecommerce stores on platforms like WordPress. Familiarity with plugins, themes, and customization options.
Online Advertising: Strong knowledge of online advertising platforms, including Google Ads, Facebook Ads, and other relevant channels. Experience in creating and managing ad campaigns to drive traffic and sales.
Social Media Management: Expertise in managing social media platforms (e.g., Facebook, Instagram, Twitter) for business purposes. Ability to create engaging content and effectively interact with customers.
Market Tools and Analytics: Familiarity with market tools and analytics platforms (e.g., Google Analytics, SEMrush) to track and analyze website performance, customer behavior, and market trends.
SEO Optimization: Understanding of SEO principles and best practices. Experience in optimizing website content, meta tags, and keywords to improve search engine rankings.
Data Analysis: Strong analytical skills with the ability to interpret data, generate insights, and make data-driven decisions. Proficiency in using Excel or similar tools for data analysis and reporting.
Communication Skills: Excellent verbal and written communication skills. Ability to effectively collaborate with cross-functional teams, vendors, and customers.
Creativity and Innovation: Ability to think creatively and propose innovative ideas to enhance the ecommerce stores performance, user experience, and marketing strategies.
Time Management and Adaptability: Strong organizational skills with the ability to prioritize tasks, meet deadlines, and adapt to changing business needs in a fast-paced ecommerce environment.