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Job Purpose
Manage and control User Profile Administration (UPA) support for users across the bank and overseas offices to ensure efficient and secured support to end users. The support should be always available and upon call as well.
Key Result Areas
Manage and maintain users accesses to all banking applications based on their requirements to run the business.
Creation of specifications for system enhancements for User Profile Administration.
Identify new requirements for automation / re-engineering.
Help users in day-to-day system problems through iHelp / Hotline / Emails.
Preparation of test plans / cases for the system testing.
Support in Periodic review and cleanup of the user access to systems and removal of redundant users/profiles.
Identify areas for enhancement, rationalization and improvement of processes & operations and suggest ways to improve productivity. Identify and eliminate areas of weaknesses to have better control, reduce error and enhance internal and external customer satisfaction.
Knowledge, Skills And Experience
Bachelor’s degree
05-10 years’ experience in business environment in technology-oriented bank.
Comprehensive knowledge of banking applications namely Core-Banking, IRIS, CRM, EDMS, GTS, PRIME, Select, BPM, Oracle Financials, Flexcube Direct Banking, SWIFT etc.
Strong interpersonal skill, problem solving, analytical, planning skills.
One of the UAEs best performing banks for over five decades, Mashreq is a leading financial institution with an expanding footprint across the Middle East and North Africa with a strong presence in the financial capitals of the world with international offices in Europe, Asia, Africa and the US.