Field Software Service Engineer Job In Dubai


Scope and Purpose:

Implement software packages at customer sites

Respond to and troubleshoot all customer software issues for G+D SWS products.

Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times. Provide onsite assistance as required.

Technical Skills:

Installing, configuring and administering/managing IBM WebSphere Application Server 8.5 (WAS), Jboss EAP 6 and IIS

Proficient with war, ear application deployment in Java EE Application Servers environment.

Deep understanding of JDBC and JMS connection management within WebSphere, Jboss

Experience with .NET application installation and deployment

Configuring and integrating applications with database (MS SQL and Oracle), LDAP, Core Banking and 3rd party applications

Understanding of networking and network standards/protocols, such as DHCP, DNS, SSL, TCP, UDP, FTP, SFTP and IP.

Strong SQL and database (MS SQL 2012, Oracle 12C) administration (back-up/restore) skills

Key Result Areas & Responsibilities:

Document all issues in G+D’s issue tracking system

Setup and configuration of test environment in order to duplicate issues

Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required.

Assist in the preparation of reports for customer communication

Establish and maintain excellent working relationship with all customers at all times

Keep up-to-date with technical and G+D product knowledge

Lead Implementation activities at customer site

Provide training on software as required

Create documentation (Support/Training) as required

Job Requirements:

Computer Science or related degree and 4+ years’ experience in a customer support role and prior experience in banking or warehousing industry is desirable.

Excellent verbal, written communication and interpersonal skill are a must.

Strong analytical, problem-solving skills, ability for multitasking and good organizational skills.

Detail-oriented and persistent in execution and follow-up tasks and the ability to lead and work in a team environment.

Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information.

Flexibility to work long hours as necessary and able to handle high pressure in a professional manner.

Giesecke+Devrient (G+D) is a global SecurityTech company headquartered in Munich, Germany. G+D makes the lives of billions of people more secure. The company shapes trust in the digital age, with built-in security technology in three segments: Digital Security, Financial Platforms and Currency Technology.
G+D was founded in 1852 and today has a workforce of more than 14,000 employees. In the fiscal year 2022, the company generated a turnover of 2.53 billion euros. G+D is represented by 123 subsidiaries and joint ventures in 40 countries


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