Front Desk Agent job at Sofitel Dubai The Obelisk

The Front Desk Agent will be dynamic and efficient to serve all guests with a professional, warm and positive attitude. She/he will be the main actor in the check in and check out process, and will be available to provide assistance to all guests.

The schedule of the Front Desk Agent will rotate 24 hours a day.

Takes reservations over the email, phone, by fax or internet, and handles all associated operations.

Increases and optimises room sales in line with the brand and hotel’s sales policy.

Key Deliverables and Responsibilities:

Planning & Organizing:

The Front Desk Agent will be very often the first person that a guest will come to see to look for a service or assistance. The greeting and attitude of the Front Desk Agent will influence a lot the opinion that the guest will have of the overall hotel.

Being at the service of the guest, the first task of the Front Desk Agent is to be available at any time for the guest. Greeting with a smile, a warm & positive attitude are essential. The guest has to feel expected and welcome at any time.

Adheres to the reporting requirement of the Front Office as outlined by the Rooms Division Manager.

Knows the hotel’s facilities and services well and takes every opportunity to promote them to all the guests.

Knows the cities’ main landmarks and attractions.

Respects and applies the hotel and brand’s pricing policies.

Implements the Revenue Management policy.

A landmark destination in the heart of Dubai, attached to WAFI Mall, our 5 star hotel Sofitel Dubai The Obelisk provides guests with timeless elegance. This is where modern French art de vivre and ancient Egyptian heritage elegantly merges with the essence and culture of the UAE. The iconic building is adorned with a gold pyramidion and in the shape of an obelisk, representative of the Luxor Obelisk currently in Paris.

Attention to detail, Art Deco flair, and a marriage of cultures and heritage are hallmarks of not just Sofitel Dubai The Obelisks overall architecture and design. This is also prevalent for some of the 498 luxury hotel rooms and suites, as well as 96 furnished and Serviced Apartments & Residences.

The hotel rooms and suites are located from the 19th floor and above, offering unparalleled views. Some of which include old Dubai, the Creek, the Harbor, and the iconic Dubai skyline.