Front Office Night Supervisor job at Sofitel Dubai The Obelisk

Ensure the efficient running of the night operations in the hotel.

· Oversee directly the overnight staff of the hotel and indirectly the Front Office operations during the night, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport representatives, Drivers and Valet Parking, ensuring that the hotel standards and procedures are fully known and followed.

· Ensure appropriate stock level for the smooth run of the night operations and to approve requisitions accordingly.

· Ensure a proper use of the telephone etiquette as per Sofitel standards and have the proper coverage and supervision of all the sections at all times during the night.

· Present in the reception or lobby during check-in and check-out time or any event and to socialize with guests, playing a Public Relations role.

· Ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.

· Personally greet and escort the guests rather than pointing out directions and keep the privacy of the guests and the confidentiality of the information is respected.

· To act as a representative of the Management when dealing with guest complaints or if a staff member is facing difficulties that she/ he cannot solve on her/ his own.

· Maintain database of suppliers and service providers

· Assist Front Office Manager with office fit out requirements and administrations

· You might be assigned to additional responsibilities according to operation requirements

Qualifications

Your experience and skills include:

· At least 1-2 years’ experience in the position

· Ability to anticipate and focus attention on guest needs, being professional and welcoming.

· Excellent organizational skills and time management.

A landmark destination in the heart of Dubai, attached to WAFI Mall, our 5 star hotel Sofitel Dubai The Obelisk provides guests with timeless elegance. This is where modern French art de vivre and ancient Egyptian heritage elegantly merges with the essence and culture of the UAE. The iconic building is adorned with a gold pyramidion and in the shape of an obelisk, representative of the Luxor Obelisk currently in Paris.

Attention to detail, Art Deco flair, and a marriage of cultures and heritage are hallmarks of not just Sofitel Dubai The Obelisks overall architecture and design. This is also prevalent for some of the 498 luxury hotel rooms and suites, as well as 96 furnished and Serviced Apartments & Residences.

The hotel rooms and suites are located from the 19th floor and above, offering unparalleled views. Some of which include old Dubai, the Creek, the Harbor, and the iconic Dubai skyline.