Genesys Engineer Job In Dubai



Qualifications:

Engineering in Electronics / Comm and Computer engineering

More than 5+ years of experience Contact center technologies like GENESYS

Supporting organization of 500+ agents.

Mandatory to work in financial organization or vendor with hands on experience

Technical Skills

Integration of products

Calling backend services.

Strong knowledge on VXML, tomcat and web containers

Knowledge on Outbound campaigns and its types

Knowledge on integrating IVR with S3, TTS, STT, LEX

Knowledge on CRM integration

Manage installation of application in Data center.

End to end coordination with vendor and internal stakeholders.

Good knowledge of infrastructure like VM’s , firewall requirements, network, Data base , service provider

Patching Security updates on products.

Soft Skills

Should be excellent in communication, should have positive attitude towards work and should be eager to learn new things

Self-motivator and self-starter, Ability to own and drive things without supervision and works collaboratively with the teams across the organization

Should have excellent interpersonal skills to interact and present the ideas to senior management in IT and Business alike

Strong presentation skills, submit design, work with PM within the team.

Job Content

Setting up call center products

Manage installation of application in data center.

End to end coordination with vendor and internal stakeholders.

Analyze the BRD

Integration of products

Calling backend services.

Manage operations

All solutions built should be aligned with Platform and architects. Tier-1 resiliency is to be built.

Monitoring of services / systems to be configured to run the bank.

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