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Qualifications:
Engineering in Electronics / Comm and Computer engineering
More than 5+ years of experience Contact center technologies like GENESYS
Supporting organization of 500+ agents.
Mandatory to work in financial organization or vendor with hands on experience
Technical Skills
Integration of products
Calling backend services.
Strong knowledge on VXML, tomcat and web containers
Knowledge on Outbound campaigns and its types
Knowledge on integrating IVR with S3, TTS, STT, LEX
Knowledge on CRM integration
Manage installation of application in Data center.
End to end coordination with vendor and internal stakeholders.
Good knowledge of infrastructure like VM’s , firewall requirements, network, Data base , service provider
Patching Security updates on products.
Soft Skills
Should be excellent in communication, should have positive attitude towards work and should be eager to learn new things
Self-motivator and self-starter, Ability to own and drive things without supervision and works collaboratively with the teams across the organization
Should have excellent interpersonal skills to interact and present the ideas to senior management in IT and Business alike
Strong presentation skills, submit design, work with PM within the team.
Job Content
Setting up call center products
Manage installation of application in data center.
End to end coordination with vendor and internal stakeholders.
Analyze the BRD
Integration of products
Calling backend services.
Manage operations
All solutions built should be aligned with Platform and architects. Tier-1 resiliency is to be built.
Monitoring of services / systems to be configured to run the bank.
Award-Winning Tech Talent Company. We help businesses make progress, build efficiency and discover new possibilities. Our goal is to support talented individuals to explore, innovate and unleash their potential.
Our success has spanned over 20 years. In that time, weve come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers that fulfil potential, faster.
Halian’s smart services, tech talent and search capability, help you to realise tomorrows potential. To discover the amazing things that are possible when you bring the right people and the right technology together.
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