Guest Relations Executive Job In Dubai


Job Details

What are we looking for?

A high standard of etiquette.

Efficiency and punctuality.

Attention to detail.

A warm and friendly character.

Ability to work in a fast paced environment.

Constantly strives to deliver a 5-star experience.

Previous experience in luxury hospitality/customer service.

Lives and breathes the Shangri-La Values.

What will you do?

Maintain a high standard of service and professionalism.

Be an ambassador for the hotel.

Be a point of call for all Shangri-La Circle members, VIP’s and Special Attention Guest’s.

Work with Hotel colleagues to keep excellent service standards.

Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.

Remain aware of all fire prevention/safety regulations and ensure that they are adhered to.

Remain aware of all activities/goings-on within Qaryat al Beri.

Be a focal point for what is happening within Abu-Dhabi, including events, restaurants, nightlife and family functions.

Assist other departments where necessary.

Company Description

Shangri-La Group grew out of the vision of one man Robert Kuok who defined Asian hospitality and set new standards on luxury and what it means to be a host. Today our service excellence is legendary within the hospitality industry. We are proud of our Asian heritage and strive to become the best-loved hospitality group bringing people together to live, work, play, eat and rest well.Headquartered in Hong Kong SAR, the Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of four brands: Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. We are part of the Kuok Group, one of Asia’s most dynamic multinational conglomerates and a leader in properties, logistics, agribusiness, maritime and hospitality. From our strong base in Asia, we have expanded into key gateway cities and markets around the world. Our properties sit on some of the worlds most prestigious addresses and exotic destinations. Through the environments we have created, we enable people to come together to live, work, play, eat, and rest well.


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