Guest Relations Officer – Dubai, United Arab Emirates

• Perform check IN/OUT of guests using Opera system.

• Welcome and greet guests, answer inquiries and incoming calls.

• Prepare occupancy and guests report

• Maintain group and individual arrival report daily.

• Inform guests of hotel rates and services and create/cancel/confirm reservations.

• Provide information about our hotel, available rooms, rates and amenities

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs


• Work experience as a Hotel Front Desk Agent, Receptionist or similar role

• Proficiency in Opera and Microsoft

• Fluency in English; additional languages are a plus

• Excellent communication and organizational skills

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