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Good human relations -Excellent phone etiquette -Possess strong knowledge of how computers wo…
Good human relations
Excellent phone etiquette
Possess strong knowledge of how computers work, as well as the ability to use MS office package to process and store information
Excellent multitasking skills to successfully handle several assignments together
Possess strong organizational skills required for achieving efficiency on the job
Good knowledge of beauty products to be able to promote them to clients
Excellent communication skills needed for effective discussions with clients to promote the spa’s products and services to them.
2-3 years’ experience preferably in hotels
Responsibilities
Provide guidance to clients on the procedures at the spa
Answer telephone calls and provide accurate information to clients
Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
Introduce new beauty products to clients and educate them on their uses and benefits
Keep clients updated on currently available promotions and discounts in services offered in the Spa
Process payments from clients for services ordered from the spa
Keep register of long and existing clients for them to enjoy benefits given to loyal customers
Give appointments to clients on specific days
Open and close the spa at the appropriate time
Ensure that the front desk is clean and organized for free movement
Assist in getting client feedback on level of services delivered in order to improve on service delivery
Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
Assist in developing promotional events, which focus on increasing the clientele of the spa
Manage the visitor register to keep record of people who visit the spa on a daily basis
Receive customer complaints and feedback and direct them to appropriate offices for resolution.
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