Hotel Representative Job In Dubai

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Key Responsibilities:

Greeting guests/customers upon approaching the desk area and making them feel welcomed.

Administering proper bookings.

Providing guests/customers informative details regarding different tours and other packages.

Assigns bookings and taking care of administrative duties.

Delivering mail and messages.

Processing guest payments.

Coordinating with drivers, operations managers and department head.

Being a source of information to guests on various matters such as transport, tours, offers and other promotions.

Accommodating general and unique requests.

Diffusing conflict or tense situations with guests.

Assist the department in dealing with HR System Requests.

Notify management immediately after any types of complains & feedback raised by the customers.

Maintain passenger confidence by keeping information strictly confidential.

Attentive to the needs of the Directors and Managers and responds quickly and competently to their requests.

Any other duties commensurate with the grading of the post.

Key Requirements:

High School Diploma or Undergraduate degree in tourism/hospitality.

Minimum of 2 years of professional experience as Tour guide or in DMC.

Hospitality/Tour Operator/ Tourism Company operations experience is preferable.

Job-Specific Skills

Good communication skills.

Mandate Russian Speaker.

Experience as Tour guide.

Mackenzie Jones Middle East has decades of recruitment expertise in various industry sectors. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.
So we always listen, constantly learn, occasionally challenge and frequently advise. Its all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.
Were growing rapidly because people appreciate our honesty, commitment and results.

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