It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
It is part of your role and your responsibility to fully support all learning and development activities.
You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
To carry out any additional duties requested by management, related to hotel operational activities.
Answer all telephone calls coming into the Housekeeping office
Ensure that all colleagues log in and out their used devices
Keep track of any incoming requests in log book and make sure to follow up accordingly
Coordinate and distribute guest requests and ensure they are addressed
Manage early arrivals/VIPs’ special requests by continuously providing update for Housekeeping Supervisors on priority of rooms needed
Update additional credits/rollaway beds and baby cots
Enter any maintenance requests into hotsos system
Log and store all lost&found items together with the Housekeeping Manager
Follow all standards, such as MOQA, LQE, LQA, Forbes and FLHSS&E at all times
Ensure that the key distribution system is well-maintained and inventory record is updated
Record all late/absent colleagues on designated attendance sheet
Monitor occupancy status of guest rooms on a constant basis
Keep accurate record of all general cleaning materials/carpet, shampoo/drapery maintenance/chandelier, cleaning materials
Keep accurate record of Room Attendant and House Attendant productivity
Administer and coordinate Lost & Found with the Security Department
Maintain accurate record of all receivables into the department
Evaluate shift assignments and prioritize work load
Assist the Housekeeping Supervisor in opening up the guest room distribution including managing variances between Room Attendants scheduled versus needed
Follow Housekeeping Supervisors direction and call in employees, if necessary
Ensure all letters and packages are delivered in a timely manner and records are kept regularly
Plug in time and attendance with the Executive Housekeeper
Order supplies and amenities as given by the Executive Housekeeper
Print and organise daily reports for Executive Housekeeper
Keep the housekeeping office and the work area tidy and clean
Help any colleague with question in regard to leave, off days, and schedules
Help and support any other area, like public area, back of house, etc., if necessary