To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.
To ensure that all guests enjoy their stay being offered the finest personal service.
To respect the privacy of the guests and the confidentiality of the information.
To report any guest comment or complaint.
To set-up inventory and monitor supplies and other commodities upon guest requests.
To update the above items’ availability in the PMS.
To be aware of and to follow emergency and security procedures.
To fulfill administrative tasks, housekeeping office coordination and filing.
To respect key handling procedures.
To read and update logbooks.
To update guest history in the PMS.
To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
To carry out special projects according to given assignments.
To attend a daily line up briefing with the Housekeeping team.
To coordinate with all departments as per guests and operational needs.
To inform concerned division or department heads whenever a matter is delayed or not solved.
To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.
To carry out any other reasonable duties as assigned by the Assistant Housekeeping Manager and the Executive housekeeper.
Discover the inspiring resort experience at Pullman Ciawi Vimala Hills Resort Spa & Convention. Located on the edge of the city of Jakarta in Gadog, Bogor, West Java, the resort is built on a first-class nature-friendly property, Vimala Hills Villa & Resort. With a stunning natural landscape overlooking three majestic mountains: The Pangrango, Salak and Geulis, making Pullman Ciawi Vimala Hills Resort Spa & Convention premium hotel offers a unique holistic experience, far from the hustle and bustle of the capital city and harmonious ambience to immerse into nature. The resort is both a modern and stylish vacation retreat and an exceptional escape destination conveniently accessible from Bogor and Puncak, which remain as favorite excursions in West Java area.
Pullman Ciawi Vimala Hills Resort Spa & Convention introduces guests with endless view of the entire surrounding panorama. With personalized services and innovative technologies, the 208 rooms and 21 villas are dedicated with the perfect setting for quality time enjoyment with the loved ones. The hotel facilities: restaurants, stylish bars, ballrooms & flexible meeting rooms, soothing & rejuvenating swimming pools with Kids Playground, Pullman Fit, Pullman Spa and a refreshing jogging track with Fit Trail equipment, perfectly inspire guests staying with family & children or delegates attending MICE events.