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What You Will Do
Case Management/ Resolution (Measurement: Service Level Agreement/ Turn Around Time)
Customer Focus / Collaboration (Measurement: Survey / Customer / Stakeholder Feedback)
Data Integrity (Measurement: Quality check/ Maintain Confidentiality/ SAP Entries)
Service Excellence / Team work (Measurement: Continuous Improvement/ Initiatives/ Info Sharing)
Operational Excellence (Measurement: Work in Progress Report/ Timely escalations/ Tracker updates / Case closures /Knowledge of Policies/procedures)
Required Skills To Be Successful
Job-Specific Skills:
Problem Solving and Trouble shooting skills
Decision Making Skills
Excellent Communication Skills (Arabic language a plus)
Attention to detail
Behavioural Competencies:
Team Player
Customer Focus
Individual Accountability
Proactive / Collaborative
Stress Tolerance
What Equips You For The Role
Bachelor Degree or equivalent in HR, Business, Management or Technology
CIPD or similar qualification a plus
2 – 3 years’ experience as HR Generalist in UAE or GCC
2 – 3 years’ experience in supporting SAP HR Module or similar ERP
Proficiency with PC applications including Word, Excel, PowerPoint & Outlook
Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment.
Experience in a Shared Services environment a plus.
Experience with common help desk tool such as Salesforce is a plus
Good Knowledge of UAE Labour Law / Government Relations
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