HR Analyst – Dubai, United Arab Emirates


What You Will Do

Case Management/ Resolution (Measurement: Service Level Agreement/ Turn Around Time)

Customer Focus / Collaboration (Measurement: Survey / Customer / Stakeholder Feedback)

Data Integrity (Measurement: Quality check/ Maintain Confidentiality/ SAP Entries)

Service Excellence / Team work (Measurement: Continuous Improvement/ Initiatives/ Info Sharing)

Operational Excellence (Measurement: Work in Progress Report/ Timely escalations/ Tracker updates / Case closures /Knowledge of Policies/procedures)

Required Skills To Be Successful

Job-Specific Skills:

Problem Solving and Trouble shooting skills

Decision Making Skills

Excellent Communication Skills (Arabic language a plus)

Attention to detail

Behavioural Competencies:

Team Player

Customer Focus

Individual Accountability

Proactive / Collaborative

Stress Tolerance

What Equips You For The Role

Bachelor Degree or equivalent in HR, Business, Management or Technology

CIPD or similar qualification a plus

2 – 3 years’ experience as HR Generalist in UAE or GCC

2 – 3 years’ experience in supporting SAP HR Module or similar ERP

Proficiency with PC applications including Word, Excel, PowerPoint & Outlook

Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment.

Experience in a Shared Services environment a plus.

Experience with common help desk tool such as Salesforce is a plus

Good Knowledge of UAE Labour Law / Government Relations


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