IT Field Engineer Job In Dubai

Your Responsibilities

This role will provide day-to-day onsite technical support for end user hardware and software issues at educational institutions across the UAE.

You will be responsible for providing routine, technical support and maintenance for desktops, laptops, peripherals, telecom, and network systems including hardware, application software, operating systems, and connectivity.

Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed. You will also ensure that the Service Desk and or end user is provided with regular progress updates until resolution is confirmed.

Receipt of user requests / incidents escalated by the Service Desk / end user

Provide L2 support for tickets escalated by Service Desk

Configure, troubleshoot, and resolve issues related to hardware, operating system, software and application problems, windows desktop, notebooks, printers, and PC peripherals

Provide support for install/upgrade/de-install/repair activities on customer desktops, laptops

Provide onsite end-user equipment support (i.e. desktops, screens, scanners, printers, docking stations, classroom, and meeting room equipment, etc)

Provide onsite office automation software and approved application suite support

Provide basic Infrastructure and systems administration support by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc)

Basic network patch cable changes under the direction of the Infrastructure Team and replacement of faulty network cables using ready-made cables from stock

Support in operating system/software installations by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc)

Assist in implementing approved changes onsite by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc)

Performing and documenting initial diagnosis of issues followed by formulating and executing a resolution plan

Meet SLA for work client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents

Timings: 6 days, 48 hours a week, comprised of shift/rota

Your Qualifications

BSc. degree in a technical field related to Information Technology

Minimum three years in Operating Systems support, end user device troubleshooting & support

Fluent in Arabic (native language) and English

Adaptable

Customer service focused

Problem solving and innovation capabilities

Excellent communication skills, both written and verbal/nonverbal

Interpersonal Skills

Must have extensive Office 365 experience, all applications, with administration exposure if possible

Experience with a recognized ITSM tool (Remedy, ManageEngine, ServiceDesk, Ivanti, etc)

Must have a basic understanding of networks

Certification in Microsoft Technologies

UAE driving license and own transport essential