Provide L1 technical support to end users for all desktop/laptop issues related to hardware and software thereby providing effective desk side support to users.
Coordinate with IT Helpdesk to resolve user hardware / software issues on desktops / laptops.
Resolve problems related to network printers and escalated major printer issues.
Interact internally/externally with all end users and customers on a daily basis to achieve department/work unit goals and initiatives.
Assist in creating operational documents, training materials, help subsystems, user documentation and technical project documentation, as required and make recommendations on technical issues for process improvement.
Assist in maintaining documentation of infrastructure procedures, operation instructions, user manuals, quality assurance program & IT Standards, policies for future reference and retrieval.
Provide daily status updates on helpdesk issues / requests and calls attended to management for review and decision making.
Required Skills & Qualifications:
Bachelor’s Degree in IT with 2+ years UAE Experience
Knowledge of IT Systems
Knowledge of IT Service Support Functions.
Good English Communication Skills