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Responds to IT technical assistance requests
Diagnoses & resolves technical hardware and software issues.
Support all the site(s) IT activities and the local IT site operations
Install, configure, and troubleshoot computers, and mobile devices (IOS and Android)
End-to-end knowledge on IOS and Android Features and supporting skills
Installs, configures maintains printers, copiers, AV systems, Meeting room equipment, Microsoft Teams, Zoom clients
Configures official email via internet on mobile phone device
Perform periodic patch management for all computers
Ensures business related software applications are installed and updated.
Requests, follows-up, configures, operates and monitors site internet connection.
Implement corporate polices in the site and escalate in case of any conflicts
Good in ITIL Process knowledge and provide the end user support within SLA and criticality
Performs other duties as required.
IT Security
Safeguard AMICOGROUP Information as per Information protection requirement
Participate and support information security awareness, training and educational activities.
Comply with IT Policies (Governance and IT Security) and comply with all applicable system and security controls /Clause and LAWs.
Report an Information Security incident timely manner and action per management direction
Prioritize Information security activities and ensure it is part of day-to-day responsibilities.
Professional Skills Required.
Good Understanding of LAN, WAN, WIFI, Windows Client OS, iOS, MAC and Android.
Advanced knowledge in Windows 10, 11 Professional or Enterprise, MAC OS skills
Good Customer Service Skills
Good Technical Report Writing Skills
Good Analytical Skills
Very Good IT Hardware Maintenance Skills
AMICO Group, established in 1984 in Saudi Arabia, has emerged as a leading medical device distributor in the MENA region. With a strong presence in 12 countries, the company specializes in providing advanced medical technologies in various areas such as ophthalmology, orthopedics, neurosurgery, dermatology, ENT, optics, spinal surgery, pharmaceuticals and imaging.
What sets AMICO Group apart is its commitment to providing not just the latest medical technologies, but also extensive medical education and training to specialists. This ensures that healthcare professionals have access to the latest innovations and can provide the best possible care to their patients. With its focus on technology, education, and innovation, AMICO Group is a trusted partner for healthcare providers in the MENA region.
Our Vision
To be the leading medical devices distribution company in the Middle East & Africa region, achieving continuous and sustainable growth, by partnering top tier companies, and employing the brightest talent
to achieve market leadership positions in all specialized segments.
Our Mission
To surround the specialist with the latest technologies, delivering value added services and continuous education, for superior patient outcomes.
To meet our responsibilities towards our employees, customers, technology partners, shareholders, and communities in a balanced, compliant, and responsible manner.