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Customer Loyalty & Expectation
Ensure guest needs and expectations are met by providing an efficient and professional service.
To ensure that a friendly, courteous and professional service is provided at the Tuk Tuk Kids Club/Chill Teens Club at all times.
Is creative and ensure that the activity at the Tuk Tuk Kids Club/Chill Teens Club is fun filled and educational.
To be able to identify return children, guests and VIPs.
To ensure that each guest contact session is a delightful experience for guests.
Never say “No”. Always find a way to exceed the guest’s needs and is consistent in service delivery.
Participates in training and development programs.
Does not compromise on safety.
Is responsible for zero accident in the Tuk Tuk Kids Club/Chill Teens Club and Resort in general.
Ensure that the child safety is a top priority by following proper safety guidelines and enforcing correct child care standards.
Ensures proper maintenance of all equipment in the Tuk Tuk Kids Club/Chill Teens Club.
Makes sure all the equipment is functional and complete.
Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area and follows up for completion.
Maintains good relationships with team members and contributes to team spirit.
Interacts with other departments to provide additional or specialized guest services.
Constantly seeks ways to improve operational procedures with Recreation Supervisor.
Gives immediate feedback of operations and concerns to the Recreation Supervisor.
Keeps Recreation Supervisor informed and updates him on guest feedback and / or concerns.
Conceptualizes and organizes festivities and special events for children.
Monitors operational supplies and maintains appropriate par stock in the department.
Monitors departmental cost and is responsible for profitability of the department.
Performs any other duties which may be assigned by Recreation Supervisor and/or Recreation Management team.
Projects a positive image of department, Resort and company at all times.
Qualifications
High School diploma
Previous experience in Recreation department
Passion for excellent service
Excellent team player
English speaking
Anantara. The word in Sanskrit means “without end” and evokes the freedom, movement and harmony that are the spirit of the Anantara experience and culture.
Since the Anantara experience was born in 2001 in Thailand, operating within one of Asia Pacifics largest lifestyle companies Minor International, we have successfully expanded to Anantara Hotels & Resorts across Vietnam, China, Indonesia, the Maldives, the Middle East and Africa. As a result of our evolution, we attract passionate people looking to discover a meaningful, rewarding career and capitalise on our continued growth.
Our promise to our guests is that Anantara will bring story collecting travellers closer to local cultures and experiences with luxurious and heartfelt hospitality in exotic destinations.
Our promise to our team members is that we will provide a professional and grounded environment, offering growth, development and inspiring future opportunities.
A passion for genuine, heartfelt hospitality is a prerequisite for working with Anantara, as is professionalism and a drive to succeed. Demonstrating just as much character as the hotels and resorts they work in, our team members are the heart and soul of Anantara providing expertise and grounded hospitality that has made us renowned throughout the world.