Quality Assurance Program

Participate in the implementation, documentation, and maintenance of an effective system for managing the quality of laboratory testing services including POCT throughout the Clinical Laboratory, Outpatient & Satellite Clinics

Provide technical expertise to assist the Medical Technologists in ensuring that all testing decision making is done with the appropriate quality control material and procedures in place and meets all accreditation requirements.

Develop appropriate strategies to ensure CAP & JCIA documentation requirements are met.

Assist in the selection and implementation of statistical quality control procedures.

Provide technical expertise and consultation to implement quality practice tools and techniques as part of the routine laboratory operation.

Implement and train staff on the use of quality protocols, and manual/computer applications for analytical method evaluation, statistical quality control validation and control, reference value verification, and process control.

Actively participate in meetings that review quality activities and use the information gained to update quality planning and to suggest corrections to quality problems. Maintain an awareness of overall laboratory performance and how well the laboratory meets the requirements of its users.

Proficiency Testing Program

Review the external quality control program, including proficiency testing programs, to ensure that the Laboratory meets licensure regulations. Facilitate selection and enrollment in appropriate proficiency testing programs to meet regulations and accreditation guidelines.

Receive and review proficiency testing scores and evaluation summaries. Inform quality senior technologists, supervisors, and faculty of potential problems, recommend corrective actions and training related to proficiency testing failures.

Maintain central proficiency testing records and provide an annual report of proficiency testing performance.

Method Validation

Support method validation studies by consulting on study design and data analysis and by reviewing studies to determine adequacy and correctness of conclusions.

Maintain up-to-date knowledge of systems and applications to assist in the development of quality activities.

Review method validation write-ups to ensure that they meet quality requirements for testing.

Ensure all documentation and records of method evaluations meet regulatory requirements.

Accreditation Program

Maintain knowledge of current regulatory and accreditation requirements for all accrediting agencies which impact the operations of the Laboratory.

Maintain knowledge of AHD Policies and Procedures as they relate to quality and safety and any impact on Clinical Laboratory policies and procedures, quality planning and improvements approaches, or systems and outcomes analysis.

Coordinate all communications with accrediting agencies related to testing changes, proficiency testing orders & updates, and renewal of accreditation certificates.

Coordinate activities related to application, on-site and self-inspection of the Clinical Laboratory as they are conducted in the manner required by CAP, JCIA & DHA.

Assist in on-site inspections of the Clinical Laboratory by CAP, JCIA & DHA as directed by the Director of the Clinical Laboratory.

Serve as a member of an off-site College of American Pathologists survey team, as requested.

Coordinate any other activities required for the laboratory to retain accreditation and maintain ability to perform testing in AHD including POCT and ensure that all accreditation certificates are up to date.

Quality Improvement Activities

Lead and participate in defining, evaluating, and revising the Laboratory’s quality systems.

Lead and/or facilitate sub-teams to examine quality practices and formulate standard operating procedures across the Laboratory.

Do data searches, analyze, trend and summarize data to be used in the investigation of patient safety events, complaint follow-up, quality reports for clients, annual quality report and other quality improvement activities of the clinical laboratories.

As a member of the Laboratory Quality Committee, participate in reviewing quality monitors and in prioritizing and reviewing quality improvement projects. Serve as support for implementation of consistent monitors and quality tools across the laboratory.

Participate in multidisciplinary team activities within and outside of the laboratory as directed.

Serve as the expert resource for quality-related training for assigned service teams.

Participate in the planning and delivery of laboratory-wide quality training as required.

Keep informed of quality-related training offered through AHD & professional organizations. Publicize these to laboratory staff. Evaluate usefulness and recommend participation.

Participate in the development of quality requirements (performance standards) and monitors for laboratory services; perform necessary research/literature review including investigation of “current best practices” through bench marking activities; participate in, evaluate, and improve processes for determining current/future requirements and expectations of the laboratory’s internal and external customers and accreditation bodies.

Serve as the liaison and resource for reviewing and reporting of events reported in Safe Point.

Participate in the hiring and training of quality senior technologists and contribute information for use in work planning and annual performance appraisals, as requested.


BSc in Medical Laboratory Technology/ Medical Laboratory Science or Biomedical Science or equivalent

Current/Valid DHA License or Eligibility Letter


Minimum of seven (7) years’ experience post qualification in related field, Previous supervisory experience is preferable.

Excellent English verbal and written communication skills.

Knowledge of laboratory and general computer applications is preferred.

Knowledge of Accreditation Practices (e.g., CAP, JCIA)

Mohamad and Obaid Almulla Group, a Dubai-based family-owned business launched in 1942, is a market leader in key strategic sectors of the countrys economy such as Hospitality, Healthcare & Pharmaceuticals, Real Estate, Travel & Tourism and Investments.
Our flagship brand, American Hospital Dubai, is a benchmark in the UAEs healthcare, and our pharmaceutical division, Monrol, is the first Radiopharmaceuticals manufacturer in Dubai.
Our hospitality portfolio, with leading hotel names including Crowne Plaza DubaiDeira, Ramada Jumeirah and Holiday Inn Express hotels, vigorously promotes UAEs burgeoning medical tourism in tandem with American Hospital Dubai.
Our belief in innovation has earned us many milestones, beginning with the iconic Almulla Plaza, the first mixed-use property built in Dubai in 1978, to the launch this year of the first-ever Artificial Intelligence (AI) healthcare research center in the region in collaboration with Cerner, the global healthcare technology leader.
For 78 years, we have been led by our commitment to the strategic goals and aims of the UAE and we will continue to pioneer paths in business, enterprise, community welfare and knowledge skills for the country.

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