Direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.
Check Public Areas / Floors to ensure furnishing, facilities, and equipment are clean and in good repair, well maintained, and replaced/refurnished as required.. If assigned on Floors, check rooms particularly those assigned to V.I.P., V.V.I.P, and known repeated guests receive special attention to ensure they meet the hotel standards.
Coordinate with the other sections of the Housekeeping Department and the other Departments on all relevant matters that affect the physical appearance of the hotel and room status, keep them informed, and follow up on outstanding issues. It may be the confirmation of room status to the repair work to be done.
When needed, assist the Assistant Executive Housekeepers in the recruitment, management of performance, identification of training needs, development of training plan, and implementation of training.
Conduct monthly training sessions with existing employees in order to meet the identified training needs.
Schedule routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
Control usage of all amenities and cleaning supplies to ensure compliance with budget and ensure appropriate usage of equipment and tools.
Assist the Assistant Executive Housekeepers in the monitoring of housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures, and Health and Safety for employees and guests.
2 to 3 years experience in a supervisory position in housekeeping department
Preferably in a 5-star hotel.
English – Excellent oral and written skills
Problem-solving and decision making
Knowledge and Skills in Cleaning techniques
Knowledge of housekeeping procedures and standards
Passionate for European luxury
As the oldest luxury hotel collection in the world, the Kempinski name is associated with the highest standards of luxury and impeccable personal service. This cherished tradition can be felt throughout the 48,000 square metres of Kempinski Hotel Mall of the Emirates, which opened in April 2006 as the first property of the hotel chain in the bustling city of Dubai.
With its ideal location next to Mall of the Emirates, the hotel offers convenience to both business and leisure guests with world-class shopping, dining and entertainment a stone throw away. The mall itself includes more than 560 stores of prestigious international labels, a 14-screen multiplex VOX cinema and numerous food and beverage outlets and not to forget the worlds first indoor Ski dome. During more serene hours, guests can rejuvenate at our renowned Softouch Spa or simply sit back and relax by the outdoor infinity edge pool. In short, limitless possibilities are offered here and there is something for everyone to enjoy.