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Assist and Support to manage the operational functions to ensure of the following:
Account opening, maintenance WBG and PBG
Account opening, average over 100 documents per day, reconciliation of physical documents
Overnight safe custody of original physical documents under custody
Assist, supervise the Offshore Processing Team pertaining to
Account opening CCBB / PBG
Cheque Book issuance, Special Cheque Book
Online Banking, SMS, IVR Banking
System approval for COB (High Risk) IPAD (High Risk) and MB accounts
Major support involved in this role are:
Approve or reject COB-High Risk accounts, IPAD, MB accounts
Approving Debit cards in the Instant Issuance or DCR for above cases
Escalate approvals to the next level of management where required
Prioritizing process completion depending upon high net worth and tier 1 clients
Manage and plan resources for optimal efficiency especially planning absence or leaves
Is responsible for:
Holding the original physical documents as joint custodian
Ensuring the physical documents are reconciled on a daily basis.
Rework identified by Offshore, rectification exercise in coordination with Branches / RM’s
Closely monitor the movement of original physical documents between ASU & Central Archiving Unit
As Back-up for Time Deposit / CCBB opening / OA payments approval
Act as joint bank admin for special bank-controlled admin for iBusiness in conjunction with IAM
Provide assistance to the Unit Head SHARED SERVICES DEPARTMENT in completing the day-to-day operations of the Unit
Approve the scanning in SIG-CAP handled at Onshore
Support to develop and cross-train the team for better resource utilization during exigencies.
· Participate in designing BRD at a user perspective for upgrades in the processes handled at the Unit.
· Identify / propose optimization opportunities, based on the experiences gained in the day-to-day functions for further improvement.
· Support the Manager-SHARED SERVICES DEPARTMENT -ASU to address / complete audit observations, coordinate with auditors and rectify the irregularities and deficiencies observed to ensure compliance with the standard policies, procedures and statutory requirements.
· Participate at the preparation stage of the BRD for a user perspective, conduct UAT with other members for deployment of approved CR
Work on continues process reviews and improvements to ensure customer experience & expectation is met.
Skills
• Higher Secondary / Bachelor’s degree with 4-5 years banking experience in branches or head office required.
• Good knowledge of English. Arabic will be an added advantage
.• Prior experience at head office as a verifier would be an added advantage
Transguard Group was established in 2001 and has diversified significantly, now leading in the fields of Cash Services, Security Services, Manpower Services and Facilities Management. Transguard is the UAEs most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce numbering in excess of 61,000 people. Offering flexible solutions for all of the UAEs staffing needs since 2001, Transguard Group is the regions most trusted expert in cash services, security, facilities management and white collar staffing and much more in between. With an annual turnover of AED 2.2 billion in the 2021-2022 financial year, Transguards expertise is in supplying the right people for its clients, precisely when and where theyre needed. To learn more about the many ways Transguard is helping the UAEs businesses grow.