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Monitor and ensure strict compliance and governance on all CRM SOPs, Contract Approval Process and Order Management Process.
Manage the function that monitors and maintains quality and accurate sales data within Salesforce Coordinate effectively with the Sales and Account Teams to ensure required management data is thorough, accurate and reflects
the stage and status of all opportunities.
Coordinate and manage the Contract Approval Process ensuring all required documents are submitted accurately and in line with the Service Level Agreement (SLA).
Produce accurate and efficient Salesforce Reports to the Sales Team and Senior Management to improve the financial results of the organization.
Monitor and ensure strict compliance and governance on all Salesforce related data entry and reporting in line with Salesforce SOPs and Process.
Responsible for managing the related Process Maps, SOPs and OMs up to date.
Drive continuous process improvement and quality initiatives to ensure efficiency and effectiveness in the Order Management Process.
Communicate expectations to team members and hold them accountable for their inputs in both Salesforce and Order
Management Process to ensure strict compliance.
Managing all existing client registrations and registering with new potential clients in order to receive RFPs.
Skills
Technical
Advance in MS office
Salesforce CRM
Understand sales process.
Hard
Performance Management
Record / Document Managemenet
Commercial Awareness / Business Acumen
Business Financial Management
Contract management
Analytical /Interpretation of Data
Reporting skills
Soft
Leadership skills
Effective Communication
Training & Presentation Skills
Time Management
Team Management Skills
Presentation Skills
Effective Listening
Critical Thinking
Conflict Resolution
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