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Strategic Responsibilities
Manage the implementation of community guidelines including policies, rules, regulations and warnings/penalties for any breach of policy.
Manage all communications between Expo City and tenants, i.e. communicating and enforcing Tenant Guidelines, managing a smooth handover & move-in/out process for tenants, effectively guiding tenants to required documentation, approvals, and regulatory requirements.
Manage the liaison with all regulatory authorities’ (e.g. RERA, DLD, DEWA) and ensure compliance with regulation and policy.
Assist with the development and implementation of new communication methods within the community including e-mails, social media, newsletters, physical signage, ad-hoc announcements etc.
Assist the Senior Manager with the overall set-up of the Community Services department, processes and structure.
Operational Responsibilities
Regular liaison with regulatory authorities’ (e.g. RERA) and managing compliance with regulation.
Maintain the asset register including descriptions, quantities, locations, depreciation, monetary value etc.
Manage community feedback, complaints & disputes in a professional and efficient way.
Maintain and update tenant data, documentation, permits and approvals from various regulatory authorities.
Collaborate with finance & real-estate departments on service charge allocation and collection across the community, following up on any issues or late payments.
Monitor community services risks and drive mitigation measures and solutions where possible.
Develop stakeholder relationships across the community including service providers, tenants, commercial and retail entities and key business areas.
Contribute to the use of innovative technology platforms and solutions within community services, scoping & testing system requirements and providing end-user feedback.
Provide weekly progress reports to Management
Have a regular inspection on the ground to ensure complaints are monitored and fed back to management for decision making, in line with community rules & regulations
Ensure frequent meetings with all stakeholders to maintain a healthy communication and transparent relation.
Drive key department projects, tasks and processes.
Contribute to community services strategic objectives and success factors.
Bring best practice to the planning and delivery of Community Services.
Contribute to ongoing review and development of governance standards and community rules & regulations in line with UAE authorities and standards.
Skills
6+ years’ industry experience, including minimum 2 years in community or property management positions at, ideally within large scale mixed-use developments or similar sized community in the UAE as well as:
Bachelor’s degree or equivalent, preferably in a related discipline (i.e. Engineering or relevant)
Excellent industry knowledge of community administration processes and financial management, owner’s association management, governance processes, RERA regulations.
Facility Management and infrastructure experience
Commitment to a world class community management service with a guest-centric approach.
Advanced Microsoft Office software proficiency – Excel, Word, PowerPoint
Expo City Dubai is a blueprint for smart, sustainable, people-centric cities that builds on the legacy of the six-month World Expo. Through inspiring educational, cultural and entertainment offerings, a growth-enabling business ecosystem and new residential communities that redefine urban living, Expo City Dubai brings people together in a clean, green, innovation-driven city of the future, to celebrate human innovation, imagination and ingenuity, and with a shared purpose of creating a more equitable, sustainable and happier future for all.