Manager Guest Relations Job In Dubai


An opportunity has arisen for a Guest Relations Manager to join the team of Jumeirah Al Qasr. The main duties and responsibilities of this role are:

Prepare and manage the VIP arrivals list, ensuring designated managers and staff are allocated to cater to their needs.

Take ownership of guest concerns and requests, ensuring swift and effective resolution to guarantee guest satisfaction.

Oversee and evaluate the performance of Guest Relations Executives and Team Leaders, ensuring tasks are completed efficiently.

Build and maintain rapport with VIP guests, facilitating recognition, gathering preferences, and ensuring personalized experiences.

Attend to and fulfill special requests from VIP guests, both pre-arrival and during their stay, ensuring exceptional service.

Conduct and document departmental training sessions as needed, contributing to skill enhancement and team efficiency.

Ensure adequate staffing and coverage of lobby duties, maintaining a welcoming and efficient environment.

Provide information and assistance regarding hotel facilities, events, and general inquiries, ensuring a seamless guest experience.

Conduct regular performance assessments for Guest Relations staff, providing constructive feedback for continuous improvement.

Provide consistent feedback, enforce company standards, monitor progress, and implement strategies to achieve hotel objectives.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Strong communication and interpersonal skills.

Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.

A minimum of 1-2 years of prior experience in a similar role within a recognized five-star hospitality establishment.

High proficiency in computer systems such as Microsoft Office, HotSOS, and Opera PMS.

Demonstrated expertise in leadership and a proven track record in effectively managing and leading teams.

Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 26 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubais Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirahs name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Groups award-winning homegrown concepts including Sal, KAYTO, Shimmers, Al Mare, Pierchic and French Riviera, enjoy an enviable reputation for culinary excellence, with ten featuring in the Gault&Millau UAE 2022 guide. The group also has three Michelin starred restaurants Shang High, LOlivo and Al Muntaha. The health and safety of guests and colleagues remains Jumeirah Groups utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each markets respective government directives.


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