About The Role
Manager, Protocol oversees and operates the overall diplomatic guests’ experience and cooperates closely with VIP Services department to ensure seamless VIP guests’ arrival, departure and in-house experiences following resort standards. Person in this role is responsible for the provision of security services at designated locations and should advise executive management in the command of emergencies, crises and evacuations. Preparing reports, conducting suite spot checks and maintaining the accuracy of guest profiles are part of this role’s area of responsibility. Manager, Protocol follows the general guidance of Director, Protocol and maintains team member morale through continuous development opportunities and training activities. We’re looking for candidates who can lead and innovate day to day operations and continuously put forward ideas to improve the operations efficiency.
To succeed in this role you should be able to demonstrate strong customer focus and understanding of luxury service standards. You will deliver on your commitments with high level of consistency and integrity while showcasing appropriate judgement and decision-making skills. You should have natural ability to identify performance gaps and develop individuals by providing guidance. You will be an active participant in the team efforts and encourage values like trust and transparency.
Discover an extraordinary world beyond anything youve ever imagined. Our Atlantis properties in Dubai and Sanya, China redefine the concept of entertainment destination resorts. They are extraordinary, intriguing and unique destinations full of life, wonder and surprise.Atlantis is all about superlatives: more variety and choice than you can imagine, experiences so creative and fun they astound, and service truly dedicated to wonder and excitement.At Atlantis, our purpose is to deliver the Extraordinary to every holiday and experience. It is at the heart of everything we do. To us, Extraordinary is larger than life. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests expectations at every possible turn.