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Job Details
Conduct daily/ Monthly surveys.
Ensure the quality of surveys are authentic.
Timely daily submission of the survey reports for any action to be taken.
Customer orientation – Mystery Audit score
Achieve the commercial and quality targets set by the organization.
Maintain a high Mystery Shopper Score – Ensure high degree of Customer Satisfaction
Reduce the number of Customer Complaints on Setup done.
Growth in MS office business value wise compared to last year.
Requirements:
Experience (Yrs & Field) 1-3 years of experience in Retail
Educational Qualification Graduation or Diploma or an equivalent qualification
Skills & Abilities:
Research Skills, Market Knowledge, Customer Focus, Result Orientation, Team Work, Communication, SAP knowledge.
Company Description
Sharaf DG, a part of the Sharaf Group, is a whole new concept in Electronics Retailing conceived to meet the growing demands of the discerning customer. We are a leading provider of technology products, services and solutions. With our stores spread across UAE, Bahrain, Oman & Egypt, we serve over 1 million customers every month. Sharaf DG is not just an electronics store, but a new lifestyle experience where customers can find the widest range of brands in the region across categories like Consumer Electronics, Home Entertainment, IT, Telecom, Home Appliances and much more. Along with retail ,Sharaf DG is also into Energy , Franchise & B2B business. As of our workforce, our employees knowledge, passion and commitment are recognized through pay, benefits and rewards that are among the best in the industry. Our diversified team from 40 different nationalities have the passion to render the most unmatched & exceptional service experience to our customers.
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