Operation Administrator – Dubai, United Arab Emirates

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Responsibilities

Effectively manage customer inquiries and requests, providing a high level of customer service

Process customer inquiries and provide timely solutions

Monitor and respond to customer feedback to improve service

Manage customer relationships, building long-term loyalty

Maintain the database of customer inquiries

Ensure all customer enquiries are logged accurately and responded to promptly

Act as the main point of contact for customer queries and complaints

Research and analyze customer trends

Monitor operations to identify and address areas of improvement

Provide sound solutions to customer issues

Analyze data to identify and troubleshoot operational issues

Requirements

At least 2 years of experience working in customer service, operations, or related field

Knowledge of customer service principles and practices

Excellent communication, interpersonal and problem-solving skills

Strong attention to detail and organizational skills

Proven ability to multi-task and work efficiently in a fast-paced environment

Ability to work independently and in a team environment

Proficient in MS Excel, Word and PowerPoint

Ability to use an ERP system and other software tools

Must be able to work flexible hours, including evenings and weekends, as needed

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