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What You Will Do
Respond to incoming incidents and service requests. Assist with the detection, prevention, identification and reporting of potential cybersecurity incidents including but not limited to attacks, intrusions, anomalous activities and misuse activities.
Assist with performing correlation of security events and incidents using information gathered from a variety of sources within the organization.
Collaborate with Level 2 engineers for escalated issues and further analysis. Document and escalate incidents, including event history, status and potential impact to higher tiers for support and where in-depth investigation may be required.
Document incidents and service requests. Manage all confirmed incidents in accordance with the incident management process. Assist in the tracking and documentation of cyber incidents from initial detection through to final resolution.
Support daily shift handover and basic KPI reporting inputs.
Specific knowledge and skills relevant to the role of Operational Engineer – Level 1 CSOC.
The following are critical skills required to be successful in this role:
A strong foundation in cybersecurity principles, concepts, and best practices is crucial. This includes understanding common attack vectors, malware types, and security protocols.
Proficiency in using SIEM tools is essential for monitoring and analysing security events. This involves the ability to correlate and interpret log data from various sources to identify potential security incidents.
Knowledge of incident response procedures is key. This includes the ability to respond to security incidents, mitigate threats, and document the entire incident response process quickly and effectively.
Understanding network protocols, traffic analysis, and the ability to identify suspicious or malicious network activities are vital skills for a CSOC Level 1 analyst. This involves monitoring network traffic and identifying anomalies.
Strong communication skills are crucial for collaborating with team members, sharing insights about security incidents, and providing clear and concise reports to stakeholders. This includes both written and verbal communication.
Based in Dubai, the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Groups extensive and diverse international portfolio includes the worlds largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion). Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group’s dedicated careers website, emirates.com/careers
Essential to the Groups ongoing success is the employment of high-quality people who benefit from living and working in Dubai, a modern cosmopolitan city offering one of the most desirable lifestyles in the world. The Emirates Group employees come from over 160 nationalities, receive tax-free salary and benefits package, and are offered professional development opportunities to further their careers with the organisation. If you are a high-performer, seeking a career challenge, personal and professional development, and reward and recognition for your contribution, then the Emirates Group is the perfect opportunity for you. To find out more about the career opportunities the Emirates Groups offers and how to become part of our future growth and rapid success, visit emirates.com/careers
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