Operational Excellence Executive Job In Dubai


In This Role, You Will

Support and optimize the configuration of our existing Zendesk instances that support multiple internal and external stakeholders.

Be a CX-focused requirements gathering, testing and process re-engineering SME for key projects.

Development of processes and tools designed to normalize technical implementations.

Requirements definition, working with internal stakeholders, leadership and users to refine detailed specifications of the Zendesk application.

Review and approval of designs and specs

Process and workflow definition and optimization

Lead and participate in user acceptance testing.

End-to-end analysis of systems and processes, identify areas for improved efficiency, accuracy and scalability.

Organizational change management activities including development of training and adoption plans, communications, and materials.

Run sprints and related processes


Masters/MBA and PMP in I.T or computer sciences

2+ years of Zendesk administration. Entrepreneurial and high growth tech firm experience preferred.

Experience in handling multiple projects, project management and coordination with stakeholders

Fluent with Gsuite applications.

Experience gathering, defining, and writing business requirements, and translating into detailed designs

Systems design, testing and implementation;

Familiar with CRM systems and practices.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills;

Strong phone contact handling skills and active listening

Ability to multitask, prioritize and manage time effectively.

Dubizzle is the leading classifieds platform for users in the United Arab Emirates. Since its launch in 2005, dubizzle has become the number one platform for users to buy, sell, or find anything in their community.
A community where underused goods are redistributed to fill a new need, and become wanted again, where non-product assets such as space, skills, and money are exchanged and traded in new ways that dont always require centralized institutions or middlemen. dubizzle is a part of the Dubizzle Group Holdings Limited which also operates the largest property classified sites in Pakistan, Bangladesh and Morocco.
In April 2020, the Dubizzle Group Holdings Limited merged with the Netherlands-based OLX Group in certain key markets, and was valued at $1 Billion, giving it the coveted unicorn status. The group now also owns and operates Bayut in the UAE, OLX Pakistan, OLX Egypt and OLX Lebanon, in addition to several other platforms in the broader Middle East region, including Saudi Arabia, Bahrain, Oman, Kuwait and Qatar.
Now situated in the heart of Dubai Design District, Dubais skyline may have changed, but dubizzle has not, and there is so much more to come.


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