Operations Analyst – Dubai, United Arab Emirates

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Key Responsibilities:

Create the KYC Record in the KYC system sourcing information from internal and external sources by the agreed deadline

Proactively interact with relationship management teams and compliance to update system with information until final approval of KYC Record

Review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun & Bradstreet, Google etc.)

Validate the information within the KYC Record and CIP document to ensure completeness and accurate (Company/Entity Formation documents, Ownership, Management, etc.)

Complete KYC Record incorporating local regulatory requirements / Global BSU Standards and policies

Take responsibility for KYC Record and associated documentation completion from initiation to approval

Maintain BSU tool current and be able to demonstrate work carried out

Report workflow progress to supervisor

Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the status at all times

Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes

Update workflow database regularly throughout the day

Highlight any discrepancies to Senior Case Managers, Control Team and Section Managers

Escalate any negative news and high-risk cases to RM/PAM/AML Compliance department

Assist in departmental projects as required

Lead the remediation activity if any

Assist in departmental projects as required

Act as SME within the team and support new joiners

Manage makers team in absence of TL

Communication / Reporting

Manage upward communication – Huddle updates, escalations, issues/ concerns etc.

Track and report time log (CMs and Case Researcher) on a daily basis

Monitor operational metrics required for management level reporting

Accurate time tracking in the PTS system

Knowledge/Experience:

1 – 2 years’ experience in banking, finance, or law

Experience in control/risk or Compliance (AML/KYC) function (an advantage)

Knowledge and experience of the technologies and processes used in Citi (an advantage)

Knowledge of European Union regulatory KYC/AML requirements

Flexible enough to work as per Business timings.

ACAMS certified (an advantage)

Qualifications:

University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law

Skills:

Strong Negotiations skills

Proficient use of Microsoft Applications (Word, Excel, Access, PPT)

Excellent written and verbal communication skills.

Other languages an advantage like French/German/Arabic

Proficient use of Citi KYC applications (an advantage)

Customer Services orientated

Ability to develop strong professional relationships

Strong research skills

Accuracy and strong attention to detail

Ability to multitask and prioritize

Ability to work well under pressure and tight time frames

MIS and metrics and efficiency analysis skills

Pro-active, flexible, have good organizational skills and must be team player.

Ability to work in a dynamic environment.

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