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Key Result Areas
Ensure professional supervision of assigned staff by training, motivating and counselling to achieve the objectives agreed upon and provide the necessary guidance whenever required.
Liaise with the VIP Customers and Crew in relation to catering and any additional service that may be requested on a flight-to-flight basis.
Ensure all customers are provided with the best quality of food and service through cost effective and efficient management, assuring continuous improvement of food items.
Represent the company to VIP customers; answer Customer / VIP Crew queries on catering orders and invoices, prepares the catering order forms and forward them to all concerned sections to fulfil the requirements and meet customer expectations
Carry out spot-checks at the operations section and on the ramp in order to ensure that food and equipment are provided as per the airline standards on schedule
Check all the checklists and other relevant documents and make sure that they are completed and duly signed by all concerned before forwarding them to the Accounts Department
Demonstrated ability to identify and implement corrective actions arising from incident investigations.
Ensure that the standards of the service and the quality of food items are maintained to a satisfactory level.
Implement new products, process improvements and cost saving initiatives to achieve business objectives and financial results.
Generate monthly sales reports to assess financial performance of the VIP business by zone (DWC/DXB)
Monitor the daily resource allocation and escalate any significant variances to Operations Management and Business Support. Ensure briefings and shift handovers are communicated to all relevant stakeholders.
Qualifications/Requirements:
Diploma or equivalent qualification preferably in Business, Hotel Management or Hospitality (Must have)
Certifications/Licensure related to Food Safety, Hospitality (Preferred)
Work Experience:
Years of Experience: 4 years
Area of Experience: Hospitality or Catering Operations function within either Business Aviation, Fixed Based Operations (FBO), VIP Private Flight cabin crew, Airline (Inflight) Catering and/or HORECA Industry (preferred)
2 years exposure in a supervisory capacity (preferred)
Skills:
Strong written, verbal, and communication skills
Ability to set priorities and assign work to team
Ability to maintain records and prepare reports with strong attention to detail
Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards
Ability to work and prosper in a flexible dynamic team environment with a demonstrated ability to manage staff
Strong planning and organizational skills with the ability to multi-task and manage time effectively
Knowledge of various food service styles (F&B Knowledge)
Dubai Driving licence (required to travel between locations / Airports)
Time and resource management skills
Delivers effective, well-structured written/ spoken communication, with impact and energy
Ability to collaborate cross functionally and at all levels and team based approach including ability to positively manage conflict
Good knowledge in MS Office applications and ERP systems
Based in Dubai, Emirates Flight Catering is a multicultural workplace employing over 10,000 people from 69 countries around the world. From our inception in 1982, we have been creating a creative and collaborative working environment and believe that this has been at the core of our companys success.
At Emirates Flight Catering we take pride in the in-flight catering, hospitality and support services provided to all Emirates Airlines Flights, First and Business Class lounges as well as more than a 100 other airlines departing from Dubai International Airport. Whilst our operation is challenging, with the capacity of more than 200,000 meals per day, we have invested in our people and promoted an environment that depends on team work.
In addition to the opportunity of working for the largest stand-alone and technologically advanced catering facility in the world, a career with Emirates Flight Catering offers substantial professional growth, including advanced training in the fields of food safety and large scale operational management.