Engaging service, delicious cuisine and distinctive surroundings make every special event, a truly memorable affair. As Outlet Manager, you will liaise between multiple departments to ensure the success of every group function – and model exceptional service and leadership skills among your team.
Consistently offer professional, friendly and engaging service
Lead and manage the Outlets team in all aspects of the department and ensure service standards are followed
Address guest concerns and react quickly and professionally
Train Supervisors and colleagues
Balance operational, administrative and Colleague needs
Conduct regularly scheduled departmental meetings
Work closely with the Culinary and Stewarding team to ensure all banquet/meeting requirements are in place
Work with the Conference Services & Catering department to ensure that revenue and guest satisfaction levels are maximized
Manage the departmental budget
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned
Previous leadership experience in food & beverage required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Mövenpick Hotels & Resorts, part of @ALL loyalty program, is a modern, upscale hospitality company that is passionate about making moments, recognising that small gestures make a big difference to our guests, our owners and our people. We do ordinary things in an extraordinary way a philosophy that has defined our brands success from the very start.
A global firm with Swiss roots and a restaurant and hospitality heritage that dates back to the 1940s, our approach to service has remained consistent; warm, intuitive, personal and uniquely Mövenpick. We also embrace innovation to meet ever-changing guest needs and continue to celebrate our rich culinary legacy, setting trends but never compromising on quality and authenticity. An international company with a growing footprint, we take a sustainable and responsible approach, caring for local communities and protecting the environment in the destinations where we operate.
Mövenpick Hotels & Resorts is one of the worlds most reputable upscale hotel management companies. Since it was established in 1973, the hospitality firm has expanded its international presence and today, manages 20,000-plus rooms in more than 80 hotels across Africa, Asia, Europe and the Middle East. With ambitious plans to further expand its footprint across these continents, the company is on track to meet its target of operating 125 properties by 2020. The companys global workforce of 16,000 hospitality professionals are trained to ensure Mövenpicks traditional Swiss values are always upheld, guaranteeing the 7.5 million guests who stay with us every year are well looked after.